CHRISTMAS SPECIAL: FREE SHIPPING TO AUS & NZ FROM 1.12.-24.12.2018

Phone Orders 7 Days 10:15 am to 5:00 pm | 03 5728 2205

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Shipping & Deliveries



CHRISTMAS SPECIAL: FREE SHIPPING


Offer valid from 1.12.18 until 24.12.18 - only for shipments to Australia or New Zealand.


FREE SHIPPING ON ORDERS OVER $150


Offer valid only for customers shipping to an Australian or New Zealand address.


SHIPPING CHARGES & DELIVERY TIMELINES


Deliveries are made using the services of Australia Post. Below are the shipping charges and delivery times (excluding public holidays):


Region Cost* Anticipated Delivery**
Australia - Capital City $7 2-4 business days
Australia - Other $7 3-5 business days
New Zealand $7 7-10 business days

 










*These are the costs for a Standard Delivery (excluding Express Shipment). Shipping costs for yarn may be vary. Please see below.
**These are estimated delivery times only, and unfortunately, we are not able to guarantee them. We will not be liable for any delay in delivery. In particular, orders placed during Sale or Promotional periods may be subject to delay.

PLEASE NOTE: During Christmas holiday season, deliveries might be taking up to 10 business days.


YARN SHIPPING CHARGES


Due to the weight of the yarn balls, shipping costs may increase with the order quantity:


Quantity Cost
1 – 9 (50g balls) / 1 – 4 (100g skeins) $7
10 + (50g balls) / 5 + (100g skeins) $15



SPECIAL SHIPPING SERVICES


Besides the standard delivery with Australia Post, we offer following services:


Service Cost
Sign On Delivery $3 extra
Express Post $15

Please contact our Customer Service team to opt for one of those services.


TRACKING YOUR ORDER


In general, orders placed on weekdays will be despatched the following business day. Orders placed on the weekend will usually be processed within 24 hours of the next business day. Tracking information will be available via a despatch email notification. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.

If you have any questions relating to your delivery, please contact our Customer Service team via 03 9311 0933 from Monday - Friday 9:00am - 5pm AEDT (excluding public holidays), or email us at info@aafl.com.au.